TrueCare Advantage Frequently Asked Questions
Here at TrueDentalDiscounts.com, we pledge to have answers to basic questions about our Dental Care, Vision Care, Hearing, and Prescription Benefits.
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Vision Care Frequently Asked Questions
- Q. What is the vision benefit? Does it include eye exams? Does it include contact lenses?
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Answer:
Close XThe vision benefit offers 10% to 60% discounts on eyewear and eye care at more than 12,000 optical locations throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, EyeMasters, JCPenney, and Sears as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.
On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 10% to 40% discount.
- Q. Is Coast To Coast (CTC) discount insurance?
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Answer:
Close XNo. While an insured plan is available, CTC is a discount eyewear and eye care program. There is no paperwork. The participating retail optical locations will give the discount at the time of the purchase.
- Q. Can members use CTC if they already have vision insurance?
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Answer:
Close XYes. In most cases CTC can be utilized to eliminate or reduce the deductible. Once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.
- Q. Is there a limit on the number of times the benefit can be used?
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Answer:
Close XThere is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.
- Q. Does the CTC discount include family members?
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Answer:
Close XIt includes the member, their spouse and all legal dependents.
- Q. What is included with CTC membership?
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Answer:
Close XPrescription glasses and contact lenses are discounted 20% to 60% in most cases. Eye exams and surgery are discounted 10% to 30% where available.
- Q. Why does the discount vary from 10% to 60%?
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Answer:
Close XMany variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.
Example - a chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.
- Q. Can members receive the discount at any optical location?
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Answer:
Close XNo. Members must go to an optical location that is contracted with Coast to Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.
- Q. What is a dispensing fee?
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Answer:
Close XThe dispensing fee is the amount of money that is added to the provider's wholesale acquisition cost of materials. It is generally the only profit made by the provider on your purchase.
- Q. Is the eye exam discounted?
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Answer:
Close XYes, at approximately 4,000 of our 12,000 locations nationwide. Our member service representatives can tell you which locations discount eye exams in your are.
- Q. What do I do when I get to the location to get my discount?
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Answer:
Close XAll you need to do to receive your discount is show the provider your membership card and tell them you are with Coast to Coast Vision. It is very important that you mention Coast to Coast Vision Plan to ensure a discount at the time of purchase.
- Q. Do I get the discount if the store is running a sale?
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Answer:
Close XThe location will not combine our contracted discount with the sale price. However, in most cases, the Coast to Coast price will be better than the sale price.
- Q. Do the retail locations mark up the merchandise to give me the discount?
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Answer:
Close XNo, you receive the discount because CTC brings the buying power of over 10 million members to the optical retailers participating with us.
- Q. How do I get my eye doctor or optician on the Coast To Coast network?
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Answer:
Close XIf you wish to refer your doctor to the Coast to Coast network, just give us their name, address and phone number and we will contact them about becoming a provider. If your practitioner does not wish to join the plan, you can still use him/her for your eye exam. Simply take your prescription to one of our participating providers to receive your discount on glasses or contact lenses.
- Q. How can I be guaranteed the greatest savings on contact lenses for me and for my husband?
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Answer:
Close XAlthough members receive a 10% to 20% discount when purchasing replacement contact lenses at participating optical centers, the greatest savings & selection for contact lenses is often offered through the mail order program. Replacement contact lenses are discounted at 10% to 40% below retail.
- Q. Can I purchase disposable contact lenses at a discount through a participating optical center?
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Answer:
Close XNo. Disposable lenses are generally priced as "loss leaders" at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.
- Q. What if my contact lenses are destroyed while I'm on vacation?
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Answer:
Close XSimply call the toll-free number on the back of your membership card. The patient registration keeps your prescription on file until it expires and we can send your replacements overnight to you almost anywhere in the world.
Testimonials
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"I finally found something that really helps! The first week I received the Advantage Card, I saved $418 on Dental expenses. That was money I would have had to pay out of my own pocket."
- J. Britt, Orlando, FL
"I just want to say thanks for having this service for those that cannot afford dental insurance. I have noticed the savings since the very first time I used it, and I've never even heard of Discount Dental Plans before. I was so pleased with the company I called in to see what other programs they offer and signed up for coverage on Medical and Chiropractic as well!"
-Kevin, Philadelphia, PA
"The free prescription drug card is such an added bonus. I'm on a maintenance drug that used to cost me $107.67 every three months. After receiving my free discount drug card it now costs just $43.42. This is an annual saving of $257, which is even more than the entire plan cost. What a great free bonus to go along with my dental plan."
-Hassan, Sacramento, CA
"I became a TRUE CARE Dental Plans member on March 9th. I was able to get an appointment on the 10th and saved over $1,000. Even though I hadn't received my actual True Care Dental Plans member cards, the customer service was so helpful."
-Erin, Savannah, GA
"I am very pleased with the dental discounts offered with the Aetna Dental Access Plan. I think it's a wonderful, affordable dental plan, and have referred one friend already. I am looking forward to continue my membership into 2009. Thanks again."
-Kimberly, Tuscon, AZ
"I became a member of TRUE CARE Dental Plans last year. It was the best $135 I have ever spent! My membership reduced the price of all my cleanings, X-rays and other procedures."
-Carolyn, Jacksonville, FL
"I just wanted to thank TRUE CARE because I found a great orthodontist who gave me 30% off the new Invisalign braces. This comes out to HUGE savings for me. I didn't expect such savings on braces from a dental plan."
-Laura, Daytona, FL
Free Offers with True Care
Claim your free Prescription discount card today!
True Care Highlights
Annual Offer: Pay for a Year, Recieve 2 Months free!
- Save 15% - 50% on most dental services
- Includes your entire family for the same low price
- Easy to use and no paper work
- 30-Day Refund Policy
Request a phone call from one of our dental plan specialists
The True Care Advantage
Aetna Dental Access and Coast to Coast vision boast a network of more than 76,000 nationwide
