True Care Advantage American Health Advantage Prescription FAQ

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Prescription Frequently Asked Questions

Q. What can I expect to save with this membership?: Answer:
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Prices will always vary on prescription drugs and therefore it is impossible to estimate specific dollar savings through any non-insured drug program. Your membership offers two avenues for drug purchases: The Neighborhood Pharmacy program offers 10% to 60% discounts on acute care medications and the Mail Order Pharmacy guarantees an average of 10% off AARP's prices. Should you receive a quote anywhere else for less than our mail order pharmacy, we will beat it by a minimum of $5.00 on brand name and generic medications priced at $10.00 or more with no postage or dispensing fees added. Savings can not be used in conjunction with other discount or insurance cards.
Q. Do I get a discount on every single drug at the neighborhood pharmacy when I use my Membership card?: Answer:
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Not necessarily. Drug stores, like hardware and grocery stores determine their own pricing structures. Due to large discounts from manufacturers, some drugs may already be priced at or below the PBM's discount price. However, as a general rule, you can expect that 80% to 90% of your required, acute care prescription needs will be discounted below the stores usual retail price. The PBM network pharmacies have agreed to sell prescription drugs at the contract price, or their "usual retail price" whichever is lower.
Q. What if the Pharmacist doesn't recognize the card's name?: Answer:
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Always make inquiries in person and be sure to bring your card with you. When the pharmacist sees the Pharmacy Benefit Manager information on the card, the pharmacist then understands which program you are on.
Q. Is this a co-pay insurance card?: Answer:
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No. A co-pay card is an insured product where the customer pays a preset amount and the insurance company pays the remainder. This membership is a discount card offering reduced prices. You are responsible to pay the pharmacy 100% of the discounted price.
Q. I'm a member and called the Mail Order Pharmacy to get a price quote on my maintenance drugs. The price quote was higher than my old pharmacy. What should I do?: Answer:
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When you call the Mail Order Pharmacy to get a price quote, be sure to tell the representative where you found it for less. If the quotation you are given does not beat the price you are currently paying by at least $5.00, the operator will verify the price being charged at your local pharmacy and beat it by $5.00*. This outstanding price guarantee is effective for all brand or generic drugs priced over $10.00.
Q. Why didn't I save any money at the participating local drugstore?: Answer:
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More than likely, you ordered a long-term maintenance medication versus a short-term acute care medication such as an antibiotic or pain-killer. Most pharmacies use long-term, maintenance medications as "loss leaders" and price these drugs at or below cost. They do this so that their customers will assume that all their prices are low. It's a marketing strategy. The pharmacy realizes that for long-term medications, you'll shop around in order to get the best price for a medication that you may be taking for the rest of your life. As the consumer, you are led to believe that this pharmacy has low prices on all their prescription drugs and other items. Our pharmacy program has contracted with independent and chain pharmacies nationwide to offer you a discounted price that will normally save you 10% to 76% on short term medications. However, in order to draw customers, many pharmacies opt to price their prescriptions lower than the contracted price. In this case the member gets the lower of the two. Normally, they use high profile maintenance drugs for these "loss leader" price reductions such as Prozac, Zantac, and Premarin. In order to guarantee members a savings, we established a mail order pharmacy program which absolutely, positively guarantees to beat any price quoted elsewhere by a minimum of $5.00 with no dispensing or postage fees added provided the brand or generic price exceeds $10.00.

*The $5.00 guaranteed savings cannot be used in conjunction with other discount or insurance cards.

**Pharmacy discounts are Not Insurance, and are Not Intended as a Substitute for Insurance.

Testimonials

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"I finally found something that really helps! The first week I received the Advantage Card, I saved $418 on Dental expenses. That was money I would have had to pay out of my own pocket."
- J. Britt, Orlando, FL

"I just want to say thanks for having this service for those that cannot afford dental insurance. I have noticed the savings since the very first time I used it, and I've never even heard of Discount Dental Plans before. I was so pleased with the company I called in to see what other programs they offer and signed up for coverage on Medical and Chiropractic as well!"
-Kevin, Philadelphia, PA

"The free prescription drug card is such an added bonus. I'm on a maintenance drug that used to cost me $107.67 every three months. After receiving my free discount drug card it now costs just $43.42. This is an annual saving of $257, which is even more than the entire plan cost. What a great free bonus to go along with my dental plan."
-Hassan, Sacramento, CA

"I became a TRUE CARE Dental Plans member on March 9th. I was able to get an appointment on the 10th and saved over $1,000. Even though I hadn't received my actual True Care Dental Plans member cards, the customer service was so helpful."
-Erin, Savannah, GA

"I am very pleased with the dental discounts offered with the Aetna Dental Access Plan. I think it's a wonderful, affordable dental plan, and have referred one friend already. I am looking forward to continue my membership into 2009. Thanks again."
-Kimberly, Tuscon, AZ

"I became a member of TRUE CARE Dental Plans last year. It was the best $135 I have ever spent! My membership reduced the price of all my cleanings, X-rays and other procedures."
-Carolyn, Jacksonville, FL

"I just wanted to thank TRUE CARE because I found a great orthodontist who gave me 30% off the new Invisalign braces. This comes out to HUGE savings for me. I didn't expect such savings on braces from a dental plan."
-Laura, Daytona, FL

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