These are the most common questions we get asked.

If you don't see the answer to your question then feel free to call 1-800-231-1016 or contact us.

The cost of a True Care Advantage visit varies, depending on your plan design.
Yes. True Care Advantage members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, True Care Advantage will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
True Care Advantage is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request a particular doctor. True Care Advantage is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all True Care Advantage doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
This varies depending on your specific plan. Most plan designs allow you to use the True Care Advantage service for you, your spouse and your dependents.
The cost of a True Care Advantage visit varies, depending on your plan design.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
True Care Advantage does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.
We do not turn patients away because of pre-existing conditions.

Any Other Questions?
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